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7 Habits of Highly Effective Contact Center Leaders

Great leadership is one of the best sources of competitive advantage an organization can foster. For contact centers, where the average employee turnover rate reaches up to 40%, executives who develop and elevate their leadership skills will see big dividends for both their team and their careers.

Written in the spirit of Stephen R. Covey’s seminal book, 7 Habits of Highly Effective People, which focuses on powerful lessons in personal change, the seven habits in this e-book focus on behaviors that can help you become a better contact center leader. It includes a real-life perspective from Jen Jackson, Vice President of Customer Success at Serenova.

Use this e-book to foster trust and build productive relationships in (and out of) your contact center.

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