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Alternative Paths to a Cloud Contact Center

With Sheila McGee-Smith, President, McGee-Smith Analytics
In partnership with NoJitter/Enterprise Connect


The focus of this webinar is to provide you with a deeper look at how many companies are moving from premise UC/CC systems to similarly integrated UCaaS/CCaaS solutions.

Sheila McGee-Smith, the leading contact center analyst and chair of Enterprise Connect’s contact center track, will give a strategic, insightful look at some of the trends and issues behind moving contact centers to the cloud.

In 30 minutes, you'll learn:

  • The pros and cons of different strategies for migrating your contact center to the cloud
  • The advantages and disadvantages of cloud for enterprises that have a combined UC+CC strategy, versus those who separate the two elements
  • What the market as a whole looks like for the cloud migration.

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