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Gartner Magic Quadrant Contact Center as a Service (CCaaS) 2019

Gartner Again Names Serenova a Challenger in New 2019 CCaaS  (North America) Magic Quadrant Report

Gartner evaluated nine vendors in the cloud contact center market to determine their relative capabilities and fit for various use cases. Vendors were included based on five inclusion criteria. Based on detailed evaluation of each vendor's ability to execute and completeness of vision, the Magic Quadrant is a definitive source of objective and independent evaluations of enterprise CCaaS solutions.

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Learn what’s driving the market demand for CCaaS, who the key players are, and why Gartner placed Serenova as a Challenger.

Key takeaways to help you make the right choice:

  • Strengths and cautions of vendors
  • Strengths and cautions of their technology solutions
  • Business contexts in which adoption of various vendor solutions makes sense

Gartner Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Simon Harrison, 15 October 2019

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Serenova.