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US Contact Center Decision-Makers' Guide 2020

ContactBabel's The US Contact Center Decision-Makers’ Guide 2020 delivers insight and analysis with more than 375 pages of research and 212 tables and figures and covers strategies and technologies to address six of the major pain points and issues affecting the contact center industry:

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  • Improving quality and performance

  • Maximizing efficiency and optimization

  • Digital, cloud, and the customer of the future

  • Effective outbound, call blending, and proactive customer service 

  • Evaluating and improving customer experience

  • HR management

Key Takeaways:

  • Glean insights by industry, contact center size and contact center type
  • Learn about your peers' experiences, concerns and successes across the United States
  • Gauge where your organization stands in keeping pace with latest contact center innovations

Plus get a look into the strategic priorities, direction, and technology investments of surveyed contact center leaders.