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Cloud Contact Center Vendor Evaluation Framework

We partnered with DMG Consulting to build an invaluable tool to help contact centers evaluate cloud vendors. The Excel template walks you through scoring vendors on the key attributes from our infographic Contact Centers Want a Single Cloud Vendor and the related industry report.

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TOOL:

Key Takeaways:

  • Evaluate and score up to 5 cloud contact center providers on a range of criteria related to features & functionality, reliability, relationship, and innovation.
  • Weight factors by importance to your organization, score vendors on each, and get a set of scores with color-coding to indicate the relative performance of each.